Effective Date: January 30, 2025
1. Services & Scope
FluxCRO provides high-performance landing page design and Conversion Rate Optimization (CRO) assets. Our services are focused on the creation of digital assets intended to improve conversion metrics for e-commerce stores.
2. Client Responsibilities
To provide effective services, FluxCRO requires cooperation from the client. You agree to:
Provide timely access to necessary accounts (e.g., Shopify, Google Analytics, Meta Ads Manager).
Ensure all materials (images, copy, branding) provided to us do not infringe on third-party intellectual property rights.
Review and approve deliverables in a timely manner.
3. Payment & No Refund Policy
All Sales are Final: Due to the intensive labor and bespoke nature of CRO strategy and design, FluxCRO maintains a strict no-refund policy.
Payment Terms: Fees must be paid in full according to the project agreement before work on project has started.
4. Performance Satisfaction Guarantee (Revision Policy)
We stand behind the quality of our work. If a landing page delivered by FluxCRO fails to outperform your "Original" (baseline) page, you are eligible for additional optimization revisions subject to the following conditions:
Statistical Significance Required: Eligibility for performance revisions is only granted after the client has conducted a side-by-side split test (A/B test). The client must provide documented proof (reports or screenshots) showing that the test reached a 95% statistical significance level and that the FluxCRO page underperformed the baseline.
Time Limitation: This guarantee and any associated requests for revisions must be made within 30 days of the initial delivery date. Requests made after the 30-day window will be treated as new project requests and billed at our standard hourly or project rate.
Scope of Revisions: Revisions under this guarantee are limited to the optimization of the existing layout and copy delivered in the original scope. It does not include a complete redesign or the creation of entirely new marketing angles.
5. Intellectual Property
Upon full payment, FluxCRO transfers the license to use the delivered assets to the client. FluxCRO retains the right to use the project (including performance data provided by the client) for case studies and marketing purposes.
6. Disclaimer of Results
While our "Satisfaction Guarantee" provides for additional work to improve results, FluxCRO does not guarantee specific financial outcomes, sales, or ROI. Marketing performance is subject to external variables (traffic quality, market trends, product pricing) for which FluxCRO is not responsible.
7. Limitation of Liability
FluxCRO’s total liability for any claim is limited to the amount paid by the client for the specific service. We are not liable for any lost ad spend or lost revenue during the testing phase.